How a 90-person UK Recruitment Firm Cut ClientOnboarding from 3 Weeks to 5 Days

Konsyte Insights — Strategy. Systems. Growth.

The founder of a 90-person recruitment firm found out his onboarding was broken the day a signed client cancelled. The client had gone quiet for three weeks after signing, then sent a short email saying he had gone with someone else. When the founder called to ask why, it had nothing to do with the recruiters or the candidates they’d sourced. The client said he just hadn’t heard anything since signing, so after a week and a half he’d assumed the whole thing had stalled.

That call is what got Konsyte in the room….